bf11 Terms and Conditions
Please read these complete terms and conditions carefully before using the bf11 platform — this is the legal agreement between you and us.
1. Introduction and Applicability
These terms and conditions ("Terms") apply to the bf11 platform and all of its associated services. By accessing the bf11 website, registering, or using any service, you are considered to have fully accepted these Terms. If you do not agree with any part of these Terms, please refrain from using our platform.
bf11 is an online entertainment platform that provides casino games, sports betting, and other gaming services for users in Bangladesh. These Terms are available in both English and Bengali; in the event of a dispute, the Bengali version shall take precedence.
Eligible Users
To use the bf11 platform, you must be 21 years of age or older under the laws of Bangladesh. Use of this platform by minors is strictly prohibited.
Geographic Restrictions
This platform is intended primarily for users in Bangladesh. Access from areas where online gaming is legally prohibited is not permitted. Users are solely responsible for complying with the laws of their own jurisdiction.
2. Account Registration and Management
Registration Process
- Each user may open only one account.
- All information provided at registration must be accurate, complete, and kept up to date.
- Providing false information will result in permanent closure of the account and the deposited funds may be forfeited.
- Operating multiple accounts from the same person, the same device, or the same IP address is prohibited.
Password and Security
- It is your responsibility to keep your login credentials (username and password) confidential.
- Use a strong password and change it regularly.
- If you suspect unauthorized access, notify our support team immediately.
- Allowing third parties to use your account is prohibited.
Identity Verification (KYC)
- bf11 reserves the right to verify your identity at any time.
- You may be required to submit a national ID card, passport, or driving license.
- Withdrawals may be suspended until identity verification is complete.
- It is the user's responsibility to ensure the authenticity of submitted documents.
Account Closure
- You may close your own account at any time through support.
- In the event of a breach of these Terms, bf11 may suspend or close an account without notice.
- If fraud is proven, all balances in the account will be forfeited.
3. Deposit and Withdrawal Terms
For safe and convenient payments on the bf11 platform, we support popular mobile banking services and bank transfers in Bangladesh. The key deposit and withdrawal terms are described in detail below.
| Item | Deposit | Withdrawal |
|---|---|---|
| Minimum Amount | ৳100 | ৳800 |
| Payment method | bKash, Nagad, Rocket, Bank Transfer | bKash, Nagad, Rocket, Bank Transfer |
| Processing Time | Instant | 10–45 minutes (typically) |
| Currency | Bangladeshi Taka (BDT/৳) | Bangladeshi Taka (BDT/৳) |
Deposit Terms
- Deposited funds must come only from a payment method registered in the name of the account holder.
- Deposits from third-party accounts will not be accepted and such transactions will be returned.
- Unusual or suspicious transactions may be suspended pending investigation.
- In the event of a chargeback or payment dispute, the account may be suspended.
Withdrawal Terms
- Identity verification (KYC) must be completed before making a withdrawal.
- Funds derived from bonuses must meet the specified wagering requirements before withdrawal.
- Withdrawal requests are generally processed within 10 to 45 minutes.
- In the event of suspicious activity, withdrawals may be delayed for additional verification.
4. Bonus and Promotion Terms
bf11 offers various types of bonuses and promotional offers. To enjoy these bonuses, compliance with the following terms is mandatory.
Welcome Bonus
New users will receive a 100% bonus on their first deposit up to a maximum of ৳15,000. To receive this bonus and make the bonus funds withdrawable, a 20x wagering requirement must be met. For example, for a ৳1,000 bonus you must place a total of ৳20,000 in bets.
General Bonus Rules
- A promotional offer applies once per account unless otherwise stated.
- There may be a specific time limit to claim a bonus; once the period expires, the bonus will be automatically cancelled.
- Withdrawing the original deposit amount before meeting the wagering requirements will result in cancellation of the bonus.
- Attempting to claim bonuses using multiple accounts will be treated as fraud.
VIP Cashback Program
- Bronze: Weekly cashback of up to 0.3%.
- Silver: Weekly cashback of up to 0.5%.
- Gold: Weekly cashback of up to 0.8%.
- Advancement to a higher tier depends on your regular and active participation on the platform.
- bf11 reserves the right to change VIP benefits.
5. Gaming Rules and Fair Play
Game Play Terms
- All games are conducted fairly and transparently. Our games use verified random number generator (RNG) technology.
- If a game is left incomplete due to a technical issue, bf11 may cancel that round and refund the bet.
- If a user intentionally exploits a technical error, the associated winnings will be voided.
Prohibited Activities
- Using automated bots, scripts, or software to play games is strictly prohibited.
- Colluding with other players for fraudulent play is prohibited.
- Any attempt to exploit system vulnerabilities to gain an unfair advantage is prohibited.
- Using the platform for money laundering or illegal activities is strictly prohibited and will be reported to law enforcement authorities.
Dispute Resolution
- Any dispute regarding a game result must be reported to our support team within 72 hours.
- Our system logs and records will be considered final evidence.
- All disputes will be resolved through our impartial review process.
Special Sports Betting Terms
- Bets placed before a match starts will be fully refunded if the match is cancelled.
- Winnings from incorrect odds caused by network delays in live betting may be voided.
- bf11 reserves the right to void all bets on events related to match-fixing.
- Specific rules for BPL, IPL, T20, ICC, and FIFA events may be published separately.
6. Responsible Gaming and Age Verification
bf11 is committed to responsible gaming. We believe gaming should be a recreational activity, not a source of financial stress.
Age Restriction
This platform is for individuals aged 21 years or older only. bf11 may request proof of age verification at any time. Accounts belonging to underage users will be closed and all deposits will be returned.
Self-Restriction Tools
Users can set deposit limits, activate a temporary break, or enable permanent self-exclusion for their own protection. Contact our 24/7 support team to activate these tools. Visit our Responsible Gaming page to learn more.
7. Privacy and Data Protection
Data Collection and Use
bf11 uses your personal information only for the purposes of providing services, verifying identity, and fulfilling legal obligations. We do not sell your information to third parties without your consent. See our Privacy Policy for more details.
Security Measures
Our platform uses SSL encryption technology to keep your transactions and personal information secure. However, complete security on the internet cannot be guaranteed, so users should also exercise their own caution.
8. Limitation of Liability
Service Unavailability
bf11 reserves the right to temporarily suspend services for maintenance, technical errors, internet outages, or other reasons. bf11 will not be liable for any loss arising from such situations.
Liability for Financial Loss
Gaming is a risky activity. bf11 is not obligated to compensate for losses in games or any other financial loss. Play responsibly and only wager an amount whose loss would not affect your daily life.
Third-Party Services
The bf11 platform includes third-party game providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.) and payment services. Their own terms and privacy policies may apply. bf11 is not directly liable for the operations of these third-party services.
9. Changes to Terms and Notifications
Right to Make Changes
bf11 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, users will be notified by email to their registered address or via a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the new terms.
Notification Methods
- By email (to registered address)
- Notification on the platform dashboard
- Via notification banner on the website
- Through live chat support
Language and Interpretation
These Terms are written in Bengali. In the event of any interpretive dispute, bf11's administrative decision shall be considered final. If any part of the Terms is unclear, please contact our support team.
10. Contact and Support
If you have any questions about these terms and conditions or need clarification on any matter, please contact us. We are always here for you.
Live Chat Support
Our Bengali-speaking support team is ready to assist you 24 hours, 7 days a week. For any questions, issues or suggestions, contact us directly via live chat.
Email Support
For written communication, send us a message at our email address:
Emails are generally replied to between 12:00 PM and 12:00 AM (BST) on business days.