bf11 — Data Protection Policy

bf11 Privacy Policy — Your Information Is Our Responsibility

Here you will find a full description of how your personal information is collected, stored and kept secure on the bf11 platform.

Last Updated: January 2026 SSL Encryption Protected bf11.cam

Introduction — Why This Policy Matters

bf11 ("we", "us", or "platform") operates a safe, transparent and responsible online casino and betting service for users in Bangladesh. We believe that protecting the privacy of your personal information is our fundamental responsibility.

This Privacy Policy ("Policy") explains what information we collect while you use the bf11 website (https://bf11.cam), how that information is used and stored, and what steps we take to protect your information.

By registering an account on bf11 or beginning to use our services, you agree to this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform.

Table of Contents

1. What Information We Collect

We collect various types of information on the bf11 platform to ensure your service and improve service quality. This information falls into two main categories:

A. Personal Identity Information

During the account registration and verification process, we may collect the following information:

  • Full name (in Bengali or English)
  • Date of birth (for age verification — must be 21 years or older)
  • Email address
  • Mobile number
  • National ID (NID) or passport number (for identity verification)
  • Current address
  • Payment account information (bKash, Nagad, Rocket number or bank account)

B. Automatically Collected Information

When you use the bf11 website or app, our system automatically records the following information:

  • IP address and device identification information
  • Browser type and operating system
  • Login and logout times on the platform (Bangladesh Standard Time)
  • Pages visited and click history
  • Gaming activity logs (bet history, win/loss records)
  • Transaction history and financial activity
  • Cookie and session data
Important: We never store your password or full payment card number in plain text. All sensitive information is stored in encrypted form.

2. How Collected Information Is Used

bf11 uses collected information only for legitimate purposes. We use your personal information for the following:

A. Service Operation and Improvement

  • Creating and managing accounts
  • Processing deposits and withdrawals
  • Providing bonuses, promotions and cashback offers
  • Determining VIP membership levels and awarding rewards
  • Evaluating and improving gaming service quality
  • Resolving technical issues

B. Security and Fraud Prevention

  • Verifying account identity (KYC process)
  • Monitoring suspicious transactions or account activity
  • Complying with anti-money laundering (AML) regulations
  • Detecting multiple accounts or fraudulent activity
  • Protecting the platform's cybersecurity

C. Communication and Customer Support

  • Responding to customer service requests
  • Sending important account-related notifications
  • Informing you about relevant promotional offers and bonuses (with your consent)
  • Providing 24/7 live chat support in Bengali
Special Note: bf11 never sells or exchanges your personal information to third parties. Details on information sharing are described in Section 5.

4. Data Retention Period

bf11 does not retain your information longer than necessary. The retention period depends on the type of information and the purpose for which it is used:

Retention Timeframes

  • Active Account Information: Retained for the entire duration that the account remains active.
  • Transaction Records: Financial transaction records are retained for a minimum of five (5) years.
  • Verification Documents: KYC documents are kept for up to seven (7) years after account closure (legal obligation).
  • Gaming Logs and History: Retained for two (2) years for dispute resolution and fair play verification.
  • Inactive Accounts: Information from long-term inactive accounts is securely deleted — users are notified in advance.

After the specified period, information is permanently deleted or anonymized in a way that makes it impossible to identify you in any way. Contact our support team to request deletion of your information.

5. Information Sharing with Third Parties

bf11 never sells your personal information. However, to operate our services, it may be necessary to share limited information with selected third parties in certain specific situations:

Third-Party Providers

  • Payment Processors: Financial information necessary to process bKash, Nagad, Rocket and bank transfer transactions is shared.
  • Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI and Spribe can access technical information about gaming sessions.
  • Identity Verification Services: Trusted third parties may be used to complete the KYC process.
  • Law Enforcement Agencies: Required information is provided to authorities upon receipt of a valid legal order or directive.
  • Security Services: Specialized technology partners for fraud prevention and cybersecurity.
All third-party providers are required to comply with our strict data protection standards. They may only use information for the designated purpose and may not share it with anyone else.

6. Technical Measures for Data Protection

bf11 uses industry-standard technology to protect your personal information. Our security infrastructure operates on the following levels:

Encryption Technology

Our entire website is secured with SSL/TLS encryption. High-standard encryption protocols are used for all data transmission and storage.

Access Control

Access to your information is restricted to authorized personnel only. All staff access is reviewed regularly.

Continuous Monitoring

Our security team monitors systems 24/7. Any unusual activity is detected and addressed immediately.

Regular Audits

Our security measures are regularly audited by third parties and any vulnerabilities identified are addressed immediately.

Your Responsibility: Never share your account password or login details with anyone. If you notice any suspicious activity, inform our support team immediately.

7. Your Data Rights

As a bf11 user, you have the following rights over your own personal information:

User Rights

  • Right to Access: You have the right to know what information we hold about you and to receive a copy of it.
  • Right to Rectification: If your information is inaccurate or incomplete, you may request that it be corrected.
  • Right to Erasure: In certain circumstances you may request that your information be deleted (except information required to fulfill legal obligations).
  • Right to Restrict Processing: In certain cases you may request that the use of your information be limited.
  • Right to Portability: You may request your information in a structured, readable format.
  • Right to Object: You may object to marketing communications or profiling.

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We generally respond to requests within 30 days.

Your request will be processed after identity verification. Some requests may not be fully fulfilled for legal reasons — in such cases we will explain why.

8. Special Notice — Sensitive Matters

Protection of Minors' Information

bf11 strictly does not provide services to anyone under the age of 21. We do not knowingly collect any personal information from minors. If we become aware that information from a minor has been collected, that information will be deleted immediately and the account will be closed.

Sensitive Personal Information

bf11 does not and will not collect any special category of sensitive personal information (such as religion, ethnicity, health information or political opinions). We do not need this type of information to provide our services.

Automated Decision-Making

In some cases, bf11 may use automated systems to make decisions, such as fraud detection or risk assessment. You have the right to request a human review of any such decisions.

International Data Transfers

Your information may be stored or processed in countries where data protection laws differ. However, regardless of where your data is transferred, the protection standards described in this privacy policy will continue to apply.

9. Privacy Policy Changes

bf11 may update this privacy policy from time to time as needed. If any significant changes are made to the policy, we will notify you in the following ways:

  • Posting a notice on the website homepage
  • Sending a notice to your registered email address
  • Re-obtaining your consent at your next login

If you continue using bf11 after the changes, you will be considered to have accepted the updated policy. For this reason, we recommend that you review this page regularly.

The latest version of this privacy policy came into effect in January 2026. Our support team will provide a copy of any previous version upon request.

10. Contact Us

If you have any questions, comments, or concerns about this privacy policy, or if you wish to exercise your data rights, please contact us in the following ways:

Live Chat Support

Our Bengali-language support team is available 24 hours a day, 7 days a week on live chat. For urgent privacy-related matters, this is the fastest channel.

Email Contact

For formal privacy-related requests, email us at:
[email protected]
We aim to respond within 30 business days.

bf11 treats your privacy as its highest priority. We are committed to keeping your information safe at all times and to never using it in any way beyond what is described in this policy. Thank you for trusting bf11.